Right of return
You can return any item purchased from Rubin Extensions® within 14 days of receipt.
Conditions:
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Items must be returned unworn, unused and in their original packaging.
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For hygiene reasons, opened or worn hair extensions cannot be taken back.
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Defective or incorrectly delivered products will, of course, be fully refunded.
Exchanges:
We also accept exchanges for other colors or lengths, as long as the products are unworn.
Return shipping costs:
Return shipping costs are paid by the customer.
Returns are shipped at the customer's own risk and responsibility; we are only liable once the return has been received and accepted by us.
Refunds:
Refunds are issued to the original payment method within approximately 14 days of receiving and inspecting the return.
We are happy to help you choose a color. Simply send us a photo of your hair or your desired color by email to service@rubin-extensions.com or via WhatsApp
Go to the returns portal
COMPLAINTS
Complaints must first be announced by email to service@rubin-extensions.com, with a detailed description of the defects, including photos. Returns require the prior consent of Rubin of Switzerland AG. The product will then be carefully analyzed and checked for faults. This process can take up to 2 weeks. As soon as a decision has been made about the product, we will get in touch with you. Complaints can be submitted within 14 days of the order date.
For hygiene reasons, we cannot accept returns if the seals have been broken or the inner packaging is not in its original condition.
